As Chief Architect:
- Rewrote first release of the Napster backend V2.0 to V2.1,
primarily focused on addressing protocol inconsistency and
stability issues. Note: first production version of Napster
backend in commercial use was V2.0
- Wrote V2.5 of the Napster backend, which involved relocating
all persistent data (configuration and user data) to a MySQL
database, and implementing data access routines using the
mysql++ API. Along with search algorithm improvements,
capacity was increased by at least an order of magnitude.
- Wrote V2.6 of the Napster backend, which involved migrating
MySQL schema structures to Oracle 8i, co-writing an abstract
C++ OCI API called ORA++ to mimic the mysql++ API, and
restructuring database queries to take better advantage of
Oracle's caching capabilities. Along with more search
algorithm improvements, capacity was increased two more orders
- Co-wrote V3.0 of the Napster backend, which introduced
full-mesh linking of Napster servers into clusters.
- Architected and wrote controld, the Napster load-balancing
system, often referred to as the metaservers. Later added
functionality to controld to interface with Oracle 8i using
the C++ OCI API I co-developed (ORA++).
- Implemented blocking mechanism (locking) in the Napster
backend, to facilitate DMCA takedown notice execution.
- Wrote all abuse management mechanisms and reporting
functionality in the Napster backend. Wrote scripts to
perform statistical analysis and daily summary reporting on
- Was responsible for all release management pertaining to
server development, including managing the source repository
and developing a secure distribution system using package
As Senior Systems Administrator:
- Developed and enforced standards for production system
installation, and host and network security for both
production and corporate networks.
- At various times was responsible for the installation and
configuration of systems in the production colocation
- Customized various operating system service and utility
sources to add functionality and increase capacity and
performance, specific to Napster, Inc.'s needs.
- Over the entire course of employment, with great frequency,
assumed responsibility for managing the ever-growing
maintenance needs of Napster, Inc.'s production network.
As Database Administrator:
- Designed database schemas for the MySQL version of the Napster
- Was responsible for Database Administration for the MySQL
Database cluster, including tuning and performance, disaster
recovery, and expansion of capacity through the addition of
new production database servers and hardware upgrades.
- Co-developed new database schemas in Oracle 8i, and strategy
for merging various separate MySQL user databases into one
unified Oracle 8i database.
- Co-managed Oracle 8i Standard production installation,
including performance and tuning (MTS, memory pools, block
sizes, etc), disaster recovery, and backup.
- Worked with Team to develop recommendations for high
performance Sun and EMC hardware, configuration and setup.
- Performed statistical analysis of various data sets, wrote
scripts to automate reporting.
As Director of Security:
- Served as primary public contact point for all
security-related complaints, concerns and incidents relating
to the service and operations.
- Interfaced with: the public to address security issues as they
arose, including various press agencies and individual
customers regarding PR issues; Napster, Inc.'s Legal
Department to set standards for DMCA compliance, as well as to
execute DMCA takedown notices; and various Law Enforcement
Agencies when incidents were brought to our attention.
- Responsible for locating and dealing with web sites positioned
with malicious intent against the Company. This includes
sites offering trojaned or virus-infected Napster clients,
sites devoted to the abuse of the Napster Service and its
users, and hoax sites attempting to disseminate maligning or
otherwise intentionally incorrect information about the
Company and its Service.
As Community Leader:
- Managed the Moderator community overall, a group of
individuals who volunteered their free time to help moderate
the various socially focused portions of the Napster service.
- Appointed two consecutive MoMs (Manager of Moderators) in an
effort to create a community-driven organization that would
actually scale as the service's usage grew (as well as to
alleviate my work load).
- Interfaced often with various open-source advocates working on
Napster-related projects, and at various points contributed to
several Napster-related open-source initiatives.
- Introduced initiatives to create a centralized website for the
Moderators, a voting system for potential moderators, a code
of conduct, and a chain-of-command hierarchy.
- At various times asserted authority over the Napster forum
message boards, appointed forum moderators, and appointed a
MoF (Manager of Forums) to interface with the company and
implement its vision for the forums.